Your customers are the foundation of your business, which is why every day should be customer appreciation day. When your customers feel appreciated, not only are they more likely to choose your business over your competitors, but they’ll also refer your business to their family and friends. Needless to say, showing your customers you appreciate…
X5 President, Mike Mack, had an opportunity to be interviewed by one of the leading Podcasters, in North America. Joel Boggess – ReLaunch Show (#1 podcast on iTunes *(Interview starts at the 7-minute mark of the podcast) Joel refers to Mike as his “Canadian correspondent” as Joel had Mike on this Podcast other times in…
The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…
Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would you have the tools to solve any problem effortlessly, but you’d also be able to create the tailored experiences that build loyalty, and keep happy customers coming back for more. Unfortunately, none of us are…
If you think about your day like a bookend, the morning is on one side and the evening is on the other. Many times, you can’t control all the things that happen during the day (between your bookends). Last-minute sales meetings, traffic delays, customer service concerns, family emergencies – they all bring a certain unpredictability…
How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your company’s reputation. The truth is, even if a customer is legitimately unsatisfied with your product or service, how you handle their complaint could make the difference in whether they continue to be your customer. Unsatisfied…
I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural community has always been something I am particularly proud of. During my regular visits back, I can’t help but gaze across the land to see the surrounding farm operations. Some seem to be thriving and…
Patrons who walk through the door of Edmonton’s Corso 32 are almost inevitably assured of impeccable home-style Italian fare created by owner/chef Daniel Costa and his team. But it’s what’s not on the menu that plays an equal role in the accolades heaped on the Jasper Avenue restaurant, which has won multiple awards since opening nearly six…
