Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or services, their experience will form a lasting impression of your organization. This impression can create ripple effects as they form opinions on whether or not to conduct current or future business with you and tell…
As anyone who has worked on a team will tell you, team alignment is important. The problem is, if your team isn’t on the same page about the vision for the company, it becomes incredibly difficult to achieve. So, if you want to work toward better team alignment? Then you need to begin by getting…
We all agree the workplace is very different than it was in 2020. We may be working at home, some or all of the time. We’re working in casual clothing and may even participate in meetings with pets or children on our laps or at our feet. Employee priorities of what is expected of their…
Today we’re going to talk about leadership listening. More importantly, we’ll cover why it’s important and how to enhance it. Not long ago, I was discussing organizational change with a former classmate. His organization is undergoing a major customer service improvement initiative. As for the effective execution of this initiative, he suggested it would transform…
Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…
