The key to succeeding in any industry is to have productive and effective employees. You can hire the best people and create a compelling company vision and structure. But you still need to bring your employees on board to ensure they’re performing at their best level as individuals and as a team. Whether you’re selling…
Ownership. We all know it in theory but in practice it can be much harder to live out. What is it that gets in the way of our ability to assume responsibility for our failures, both in life and in work? In his New York Times best-selling book, Extreme Ownership – How US Navy Seals…
With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to business survival and success. Organizations that build Remarkable Service demonstrate value to their customers, even before the ‘cheque is cut’, and do little things that make all the difference. Remarkable Service must be part of…
In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…
Based on the best-selling book, The Five Dysfunctions of a Team, by Patrick Lencioni, the single most untapped competitive advantage is teamwork. To gain this advantage, teams must: Trust one another: When team members are genuinely transparent and honest with one another, they are able to build vulnerability-based trust. Engage in Conflict around ideas: When there is…
Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status quo? Effective change management, cultural innovation and helping employees understand the change process is critical to building and maintaining growth and positive momentum in any organization. Those organizations that are quickly able to adapt…
The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…
When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question – what is the secret of success? In truth, there is no magic wand to ensure success. Success is a long, winding road that others aren’t even aware of. Much like an iceberg, others only…
Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would you have the tools to solve any problem effortlessly, but you’d also be able to create the tailored experiences that build loyalty, and keep happy customers coming back for more. Unfortunately, none of us are…