Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the corner. As the team at X5 Management reflects on the past year, we are taking the time to think about all of the things we are grateful for in 2015. We are especially grateful to…
I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his community support and how he continually instils excellence in his team by delivering Remarkable Service to Lexus of Edmonton’s valued customers (a.k.a. guests). During an interview with X5 Management, Bruce shared his perspective on Customer Service…
Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or shoot a bucket of balls and chip and putt before a round. Most of us will at least do this to “try” and improve our game. Did you know that some Golf College students average…
What is the fuel that drives your sales team? Did you ever ask them? Perhaps it’s money, success, recognition, or satisfying their customers. Whatever drives them, it is a big factor in their ongoing momentum. Best-selling author and speaker, Darren Hardy talks about “momentum” in his book, The Compound Effect. He likes to call it BIG…
Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the item. We usually can live with this because we saved money or felt that we received a great deal. What if you buy something and have an issue, but discover it was a final sale?…
Elvis Presley is still regarded as the “King of Rock and Roll” and through his concert career it became a standard line from his show announcers to say that Elvis, aka “The King” has left the building. (Meaning, the show is over – go home…..he wasn’t coming back for an encore). It is still used…
Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused on observing how all types of businesses deliver their customer service that it is becoming second nature to me. It really can’t be that hard…or is it? The sad reality is that when an average…
I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the year 2020. While the article speaks about careers and employment, the concept is applicable in our everyday life as well. Having said that, people often get empathy and sympathy confused. Sympathy: “the feeling that you…
When it comes to your sales management pipeline – efficiency is critical to your success. In this month’s X5 CROPS Report, we explore how operational efficiencies play a key role in your sales success. Customer Satisfaction When it boils down to the nitty gritty, your customer satisfaction has a lot to do with how enjoyable…
Guest Blog by Kelsey Jones When businesses and individuals are trying to up their game when it comes to marketing, many may hire a consultant or outside professional; others may buy a ton of marketing books on Amazon, only to never open them as they collect dust on a bookshelf on their office. There is a…
