By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success means to us. What is our purpose? What are we aiming towards in our sales and service efforts? I believe that the ABC’s of successful sales and service initiatives pertain to: Always Being Committed
Every business has certain sales and customer service initiatives that they are hoping to put into practice over the course of a period of time. Most businesses have some form of planning process that they go through each year. Some have well defined objectives and action items and others have many great ideas that remain only…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! This is a very simple concept but many businesses struggle to consistently achieve it.
Whether a customer walks through your front doors, phones in or checks your companies website enquiring about your products or services, their experience regardless of the platform will form a lasting impression of your organization. This impression can create ripple effects as they form opinions on whether or not to conduct future business with you…
Most of us are looking for that secret formula for success and achievement and we want to shoot for the stars (or moon). Why is it that so many people make business success look so easy. Everything that they touch turns to gold. Is it a case of them “making” it look easy, or do…
As you look to set and achieve big sales and revenue goals for 2015, one concern that may arise with your sales team is how to handle common sales objections. Typical sales objections include: “your services cost too much; I’m ok with the way things are working right now; it’s too risky to change the way…
These 3 basic things can have a tremendous impact on our life, our business and our sales results and WE can control them. Would you agree? I learned this back when I attended a Jack Canfield “Breakthrough to Success” conference in Arizona. How we think, learn and live can have a significant impact on our…
Its Christmas Eve, for those us that celebrate Christmas. I am sure many of you are rushing around to finalize everything before you join your family and friends for turkey and gift opening. The men may even be doing some last minute shopping! The baking is done, the turkey is in the fridge. The presents are…
