The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor customer service in February’s X5 CROPS Report.
Guest blog by Dennis Bridges, MBA In one of my coaching appointments the other day I was preaching the value of LRT (Like, Respect and Trust), as I often do, when the conversation took a small step backward. The question was, “What’s the key to attracting those relationships in the first place?” Both a relevant and…
Guest blog by Dennis Bridges, MBA In his latest blog ” Christmas Customer Service Commitment ,” Matt Graff shared a couple telling customer service stories, highlighting theimportance of a brand’s relationship with its customer.
It’s December and Christmas is just around the corner! Many of us are planning for Christmas parties, family gatherings, vacations, work events and shopping marathons. I’m sure this time of year brings up past memories of both positive and negative customer service stories for businesses and consumers. Sadly, more often than not, Christmas is a time…
When you woke up today what were your initial thoughts like? Were you sad because it’s only Thursday and it’s been a long, draining week (especially with our tiring winter commutes), or were you excited to Choose Your Attitude that tomorrow’s Friday and a fun weekend awaits you after a rewarding work week?! Your perception…
Today is a significant day for the X5 team and several Edmonton Business Community members. X5 Management’s CEO Mike Mack is a proud member of the Edmonton Synergy Network of Edmonton. The Synergy Network is a “private group of over 90 business and community leaders that has existed for 29 years, and who share ideas and…
I grew up on a grain and cattle farm in central Alberta. Coming from a family farm business and rural community has always been something of which I am particularly proud. During my regular visits back to my family farm to work and sometimes play, it is interesting to note the surrounding farm operations. Some…
This month’s CROPS Report has a focus on customer satisfaction.
We all like to laugh, smile and enjoy a great joke with our peers, friends, family members and sometimes colleagues. However, often times we are only able to enjoy this simple life pleasure after we leave the office or work site. Imagine that you are in the middle of a workshop, team-meeting, corporate retreat or…
Guest blog by Nicolle Germain, MBA The foundation of effective communication skills starts with listening. In this edition of the X5 Video Blog, we discuss how to listen with purpose. Learn why Paying Attention, Being Courteous, and Providing Feedback are key elements in Active Listening and why they make a difference in understanding the communicator’s message.
