Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the item. We usually can live with this because we saved money or felt that we received a great deal. What if you buy something and have an issue, but discover it was a final sale?…
When was that last time you provided Service above yourself? It was about someone or something else, and you expected nothing in return. I was privileged to be a Rotarian for 14 years. Rotary International is a global organization guided by the concept of “service above self” and it is all about making a meaningful…
Elvis Presley is still regarded as the “King of Rock and Roll” and through his concert career it became a standard line from his show announcers to say that Elvis, aka “The King” has left the building. (Meaning, the show is over – go home…..he wasn’t coming back for an encore). It is still used…
Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused on observing how all types of businesses deliver their customer service that it is becoming second nature to me. It really can’t be that hard…or is it? The sad reality is that when an average…
By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success means to us. What is our purpose? What are we aiming towards in our sales and service efforts? I believe that the ABC’s of successful sales and service initiatives pertain to: Always Being Committed
Most of us are looking for that secret formula for success and achievement and we want to shoot for the stars (or moon). Why is it that so many people make business success look so easy. Everything that they touch turns to gold. Is it a case of them “making” it look easy, or do…
It beats the alternative, doesn’t it? I have a great amount of respect for people and organizations who think big! You can’t help but admire the vision and excitement that goes behind all of those BIG thoughts! In life, sales and business, I know many people who Think Big! They want their cake and eat…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work…
I am the eternal optimist and “almost” always see the glass half full. Do you see your glass half full?….or half empty? If we can spend more time thinking about what we have, or what is possible in our life, there is a greater opportunity to be optimistic…agreed?? “Optimism doesn’t wait on facts. It deals…
While coaching clients and executives, I often utilize this simple model to help people to the next level of performance. If you want to improve on a particular aspect of your life, you must have a balance of Focus, Will and Capability. Let’s look at golf for a moment. To hit the perfect shot, consistently,…
