I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It’s not rocket science to understand and appreciate the strengths and value of each and every individual – from the executives in the corner office to the front of house staff. It seems simple enough, but too often we may…
This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the story goes, there was once a farmer and his only son in the days just before the Civil War. Having only one horse, the farmer and son worked long hard days, sun up to sun…
Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service professionals have someone they can rely upon to support them through difficult challenges, while helping them to succeed? Mentors in sales and service programs can help guide individuals or employees throughout their personal and career…
Building a team is easy. All you do is hire people that you like, put them all into a group and the team will form. Or is it that simple? As a society, we have been inundated with sports highlights of the stars making a great shot, the great play, the ESPN or TSN play…
As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015 and may already be preparing plans for the coming year. How does your organization approach planning involving your sales and customer service teams? Do you have a strategy to approach important topics involving customer needs…
Guest blog by Nicolle Germain, MBA. This month we are pleased to re-cap the Best Tips & Food for Thought from our monthly 2013 CROPS Reports!
This month’s CROPS Report has a focus on Operational Efficiencies. Do you have the RIGHT mix of people, things and time?
This month’s CROPS Report has a focus on risk management. Your customer’s satisfaction is highly dependent on their experience with your company. There are many things that you can control and risks you can mitigate in order to improve the likelihood that your customers will be satisfied with the goods and services your business provides….
This month’s CROPS Report has a focus on risk management. What are you doing to mitigate your business risk?
