We are all customers with many different businesses. Whether it is the dentist, dry cleaner, car dealership, fast-food restaurant or grocery store, we receive a product or service for our money. We expect many things in return, but what do we really want?
As consumers, we are constantly buying something that we want or need. Some items are big like a house and some are small like a toothbrush. The product that we buy seems to relate to our expectations and patience with the sales process and of course with the level of service associated with the sale….
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our blogs from the past. We hope you enjoy them! Have you thought about your customer service strategy for the remainder of 2015 and beyond? Perhaps this may include asking customers for more feedback…
Have you ever thought about attempting to measure the return on your customer service investments? Is your organization aware of the lifetime value of your customers? Questions such as these are good reference points when thinking about and critically looking at your own customer service initiatives. The lifetime value of a customer is the total revenue…
Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused on observing how all types of businesses deliver their customer service that it is becoming second nature to me. It really can’t be that hard…or is it? The sad reality is that when an average…
Delivering great sales results and offering excellent customer service is every businesses goal, but it isn’t always easy. Many businesses that I have worked with in the past 29 years have been exposed to business risk, as it relates to sales and service.
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status…
I recently finished reading a book called “Unique Ability” that is based on a concept by Dan Sullivan. (Dan is the creator/founder of the Strategic Coach Program). Unique Ability explores the idea of leveraging and maximizing the potential that is distinctive to each of us. The principle behind this is that everyone possesses a combination of talents,…
I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the year 2020. While the article speaks about careers and employment, the concept is applicable in our everyday life as well. Having said that, people often get empathy and sympathy confused. Sympathy: “the feeling that you…
By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success means to us. What is our purpose? What are we aiming towards in our sales and service efforts? I believe that the ABC’s of successful sales and service initiatives pertain to: Always Being Committed
