During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part of a two-part series, we offer further insights from Bruce about how little things make all the difference at Lexus of Edmonton. You can read Part One here. How do you get that team of people involved and…
This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the story goes, there was once a farmer and his only son in the days just before the Civil War. Having only one horse, the farmer and son worked long hard days, sun up to sun…
Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the corner. As the team at X5 Management reflects on the past year, we are taking the time to think about all of the things we are grateful for in 2015. We are especially grateful to…
In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams. In this edition, I build upon each of those characteristics and discuss how you may apply those principles to your business and sales/service teams. 1. Hire Great People You need to know the skills you…
Building a team is easy. All you do is hire people that you like, put them all into a group and the team will form. Or is it that simple? As a society, we have been inundated with sports highlights of the stars making a great shot, the great play, the ESPN or TSN play…
X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was speaking about some of the challenges that his sales people were facing in an ever more competitive world. As the business owner, he had absolutely no trouble asking questions and then listening to the answers,…
As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015 and may already be preparing plans for the coming year. How does your organization approach planning involving your sales and customer service teams? Do you have a strategy to approach important topics involving customer needs…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our blogs from the past. We hope you enjoy them! I recently finished reading a book called Unique Ability that is based on a concept by Dan Sullivan. (Dan is the creator/founder of the…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status…
This is a concept I learned from Darren Hardy, Publisher of SUCCESS magazine and author of the New York Times Bestselling book, “The Compound Effect” It is simple to understand, but more difficult to implement. If you think about your day like a bookend, your morning is on one side and your evening is on the…
