Aloha and Happy New Year from Hawaii!! I can’t believe another year has come and gone and we are now starting the first day of 2015. I am ringing in the New Year by enjoying a bicycle tour on Hawaii – the Big Island. This is the 3rd day of our cycling tour with the adventure tour…
As 2014 winds down and you prepare to gear up for a strong and successful 2015, have you thought about your customer service strategy in the New Year? Perhaps this may include asking customers for more feedback regarding your products or services and implementing some of their suggestions.
With Thanksgiving, Halloween and Remembrance Day now behind us, we are already witnessing holiday commercials and the start of festive events. Yes, the holidays are approaching and many of us are prepared to bundle up, clear our visa cards and head out for our annual Christmas shopping spree to get that special something for those…
Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building up for weeks and people from around the world tuned in to witness the product launch. When Apple’s CEO Tim Cook took the stage he informed the audience that they were about to witness the…
The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is…
The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor customer service in February’s X5 CROPS Report.
I grew up on a grain and cattle farm in central Alberta. Coming from a family farm business and rural community has always been something of which I am particularly proud. During my regular visits back to my family farm to work and sometimes play, it is interesting to note the surrounding farm operations. Some…
This month’s CROPS Report has a focus on customer satisfaction.
This month’s CROPS Report has a focus on people. What are you doing to motivate and engage your people?
Guest blog by Dennis Bridges, MBA This month’s CROPS Report has a focus on operational efficiencies and customer service.
