The success of any group effort will always come down to team alignment in the end. Whether it is a company, a sports team, or some other form of group, the outcome will always depend on how well the individuals who make up the group function when working together. How well these individuals work together…
Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…
Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do some members of your sales team spend the majority of their time making sales calls and lack the energy or time to service current customers…
When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), we see many different angles on this thought. Like most things in business, there are different approaches to sales. What works best for one company won’t always be the same for the next. But there are also some universal…
The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…
During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part of a two-part series, we offer further insights from Bruce about how little things make all the difference at Lexus of Edmonton. You can read Part One here. How do you get that team of people involved and…
Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the corner. As the team at X5 Management reflects on the past year, we are taking the time to think about all of the things we are grateful for in 2015. We are especially grateful to…
I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his community support and how he continually instils excellence in his team by delivering Remarkable Service to Lexus of Edmonton’s valued customers (a.k.a. guests). During an interview with X5 Management, Bruce shared his perspective on Customer Service…
Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service professionals have someone they can rely upon to support them through difficult challenges, while helping them to succeed? Mentors in sales and service programs can help guide individuals or employees throughout their personal and career…
Building a team is easy. All you do is hire people that you like, put them all into a group and the team will form. Or is it that simple? As a society, we have been inundated with sports highlights of the stars making a great shot, the great play, the ESPN or TSN play…