Now more than ever, investing in and training your employees is key to future business success. Having said that, it’s always been key! Regardless of a global crisis, pandemics, or economic uncertainty, our employees and team members matter to our business! This graphic has circulated on the internet and social media for many years. While…
Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important steps to manage these situations and resolve the conflict. Upset Customers Don’t Have to Remain Upset How do your team members or customer service reps…
Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…
As I have learned from leadership guru and best-selling author, John C. Maxwell, “Connecting is all about others.” Maxwell stated in his book, Everyone Communicates – Few Connect, “When you are trying to connect with people, it’s not about you – it’s about them. If you want to connect with others, you have to get…
Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…
In many cultures throughout the world, there is a time of year when you fast. Depending on the culture and religion, the fast might be a literal fast without food, or it might be a time where you give up something you love. Whether it is figurative or literal, this fast is a set period…
X5 President, Mike Mack, had an opportunity to be interviewed by one of the leading Podcasters, in North America. Joel Boggess – ReLaunch Show (#1 podcast on iTunes *(Interview starts at the 7-minute mark of the podcast) Joel refers to Mike as his “Canadian correspondent” as Joel had Mike on this Podcast other times in…
The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…
Patrons who walk through the door of Edmonton’s Corso 32 are almost inevitably assured of impeccable home-style Italian fare created by owner/chef Daniel Costa and his team. But it’s what’s not on the menu that plays an equal role in the accolades heaped on the Jasper Avenue restaurant, which has won multiple awards since opening nearly six…
One thing I enjoy most about being an entrepreneur in Edmonton is the opportunity to participate in a variety of networking events in and around our provincial capital. I appreciate the opportunity to be “social” with fellow members of business organizations and their guests, such as a great conference about mergers and acquisitions a week…
