Considering the current realities of the ongoing COVID-19 pandemic and the overall impact on the economy, it’s critical that every business elevates their service levels and wows all customers that come in contact with their business. It’s always been important to deliver world-class service to customers…but it’s more important than ever in 2022 and beyond….
As anyone who has worked on a team will tell you, team alignment is important. The problem is, if your team isn’t on the same page about the vision for the company, it becomes incredibly difficult to achieve. So, if you want to work toward better team alignment? Then you need to begin by getting…
Most organizations have a vision for an imagined better future such as more revenue, retained clients and staff. But few invest the time to plan out ‘how’ they will achieve a better future. Dreams may not need a plan, but business goals do! That’s why now, more than ever, there’s a need for strategic planning…
We all have goals, whether they are short-term or long-term, personal goals, or business goals. Goals can help propel us to a better and more ideal place. This could be as simple as walking 10,000 steps every day or shedding a few unwanted pounds. The Importance of Goal Setting But the secret to reaching them…
When it comes to outshining your competition, the solution is simple: all you have to do is master the right customer service skills. You already understand that without your customers, you wouldn’t have a business. And yes, it’s true that some customers can be difficult to please. But at the end of the day, their…
“Your leaders are the megaphone for the company’s culture. In a world of soundbites and tweets, our leaders have a moral obligation in what they say and how they behave.” – Michael Fraccaro, Chief People Officer MasterCard Experience the Competitive Advantages of Strategic Company Culture Most companies list customer service as their main competitive advantage and…
