X5 MANAGEMENT Leadership Team from left to right: Brent Collingwood, Michelle Clarke, Kris Schinke, Mike Mack and Matt Graff The team at X5 Management continues to expand to meet the growing demands of businesses wanting Training, Coaching, and Consulting solutions. We are excited about this growth and even more excited that we have the…
Considering the current realities of the ongoing COVID-19 pandemic and the overall impact on the economy, it’s critical that every business elevates their service levels and wows all customers that come in contact with their business. It’s always been important to deliver world-class service to customers…but it’s more important than ever in 2022 and beyond….
Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or services, their experience will form a lasting impression of your organization. This impression can create ripple effects as they form opinions on whether or not to conduct current or future business with you and tell…
As anyone who has worked on a team will tell you, team alignment is important. The problem is, if your team isn’t on the same page about the vision for the company, it becomes incredibly difficult to achieve. So, if you want to work toward better team alignment? Then you need to begin by getting…
We all have goals, whether they are short-term or long-term, personal goals, or business goals. Goals can help propel us to a better and more ideal place. This could be as simple as walking 10,000 steps every day or shedding a few unwanted pounds. The Importance of Goal Setting But the secret to reaching them…
“Some of the biggest challenges in relationships come from the fact that many people enter into a relationship in order to get something: they’re trying to find someone who’s going to make them feel good. In reality, the only way a relationship will last is if you see your relationship as a place that you…
If your business is experiencing a sales problem, you are not alone. Does your business have a sales problem? Successful sales in any business is a gift. But when a sales problem is thrown at you, it can be a real grind. Struggling economies, pandemics, fierce competition, or sales force retention struggles can greatly impact…
Do you have team engagement on your mind? Now more than ever, with many businesses operating from a remote or hybrid model, it’s a challenge that plagues leaders in several industries. Team Engagement Requires Creativity and Innovation Despite the best efforts of management teams to maintain morale and team engagement throughout the upheaval of the…
When it comes to outshining your competition, the solution is simple: all you have to do is master the right customer service skills. You already understand that without your customers, you wouldn’t have a business. And yes, it’s true that some customers can be difficult to please. But at the end of the day, their…
Over the past few years, the team at X5 Management has facilitated many strategic planning sessions. We work with organizations and companies looking to reflect on the previous year, share information with their teams, and plan for the upcoming quarter and year. They want to know, among other things, how to do strategic planning. And…
