The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work…
Guest blog by Dennis Bridges, MBA About a month ago I drove to Banff National Park for a wedding and a weekend in Canmore with my girlfriend. Unfortunately, on the highway between Calgary and Banff we had a flat tire. We tossed on the donut (spare) and managed to make the wedding just in time…
The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor customer service in February’s X5 CROPS Report.
Guest blog by Dennis Bridges, MBA In his latest blog ” Christmas Customer Service Commitment ,” Matt Graff shared a couple telling customer service stories, highlighting theimportance of a brand’s relationship with its customer.
It’s December and Christmas is just around the corner! Many of us are planning for Christmas parties, family gatherings, vacations, work events and shopping marathons. I’m sure this time of year brings up past memories of both positive and negative customer service stories for businesses and consumers. Sadly, more often than not, Christmas is a time…
Guest blog by Nicolle Germain, MBA The world of consumerism is changing. Find out what you can do to combat the challenges associated with customer service in April’s X5 CROPS Report. Customer Satisfaction This month’s feature article is: The Customer Service Evolution (listed below). Risk Management A major aspect of managing risk is ensuring you are delivering…
Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is critical to business success. However, we live in a fast paced economy where keeping up with daily commitments is a struggle. Finding time to develop the overall customer experience has to often be put on hold. …
