This summer the team at X5 Management will be facilitating several strategic planning sessions for organizations and companies looking to reflect on the previous year, share information with their teams and plan for the upcoming quarter and year. Several themes exist for these sessions including strategic growth planning, team goal setting, succession planning and leadership or…
How many new people have you met in the past 30 days? How many people have you known for over a year and you have just discovered something new about them? The older I get, and hopefully the wiser I become, I have learned to appreciate that when I take the time to seek, learn and…
I recently decided to join a toastmasters club in Edmonton. Although I was hesitant at first I am now very pleased with this decision and understand the positive impacts it will have on my life and career. No matter what your speaking experience is, Toastmasters International provides an opportunity in a relaxed and comfortable setting to work…
Unlike sports, we do not always have to keep score with the things we do for others. Have you heard this line before? “Hey, I helped you….now you have to help me.” It’s tough to keep track and know if it is even or balanced….does it have to be? In the world of life and…
Guest blog by Nicolle Germain, MBA Throughout history, communication has been critical to our success as humans. Whether it is in your personal or professional life, how you connect with people has a huge impact on your well-being. As humans have continued to create and discover, the way in which we interact with one another…
Guest blog by Nicolle Germain, MBA The foundation of effective communication skills starts with listening. In this edition of the X5 Video Blog, we discuss how to listen with purpose. Learn why Paying Attention, Being Courteous, and Providing Feedback are key elements in Active Listening and why they make a difference in understanding the communicator’s message.
Guest blog by Nicolle Germain, MBA The world of consumerism is changing. Find out what you can do to combat the challenges associated with customer service in April’s X5 CROPS Report. Customer Satisfaction This month’s feature article is: The Customer Service Evolution (listed below). Risk Management A major aspect of managing risk is ensuring you are delivering…
Guest blog by Dennis Bridges, MBA In the first video in our X5 Business Accelerator Series, Dennis Bridges talks about what to look for when searching for a business consultant.
