Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know how to best communicate with them. At X5, in many of our…
When was the last time that you had truly awesome service? Do you remember what it looked and felt like? Can you think back when the service you received, or didn’t receive was less than awesome, or poor? In our pursuit of remarkable customer service, are we increasing or lowering our expectations? In Alberta, finding…
I recently finished reading a book called “Unique Ability” that is based on a concept by Dan Sullivan. (Dan is the creator/founder of the Strategic Coach Program). Unique Ability explores the idea of leveraging and maximizing the potential that is distinctive to each of us. The principle behind this is that everyone possesses a combination of talents,…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Over the past year the team at X5 Management has facilitated many strategic planning sessions for organizations and companies looking to…
I had an opportunity to experience a visualization exercise with Jack Canfield over two years ago. We were asked to close our eyes and imagine that we were standing on top of the tallest building in the world. Our feet were on an open ledge and our toes hanging over the edge. Some people felt…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! You’ve just had a seemingly great meeting with a prospective customer. Now the big question becomeswhether or not to complete a proposal…
We all have things to do or things left undone. Why? Can you think of items on your to do list that are outstanding? Why are the items still on the list? Are you too busy? Are you procrastinating? Did you over commit? What about a goal or dream that you have that is not yet…
With Thanksgiving, Halloween and Remembrance Day now behind us, we are already witnessing holiday commercials and the start of festive events. Yes, the holidays are approaching and many of us are prepared to bundle up, clear our visa cards and head out for our annual Christmas shopping spree to get that special something for those…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! It’s Monday morning at 10:00 a.m. and your business is about to start the most important meeting of the week: the…
Its Small business week in Canada! Did you know that small and medium sized enterprises represent over 99% of all employer businesses and employ more than 60% of private sector workers? Organized by the business development bank of Canada, Small Business Week is a national celebration of entrepreneurs and their contribution to Canada’s economy. Each…
